A minimum of 01 year experience in a similar role. Please refer to the job advert for further information.
Customer Support Officer
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka. Do you love nothing more than going above and beyond for your customers? Can you handle a high-pressure situation and yet find delight in assisting others? If you are an eager and hardworking individual, who fit this profile, we would love to have you join our team!
Personal Profile
- A minimum of 01 year experience in a similar role.
- Passed G.C.E. Ordinary Level with "C" Passes for Mathematics and English.
- Excellent communication and interpersonal skills: "Bi-Lingual" or "Tri-Lingual" will be an added advantage.
- Willing to work 5.5 days a week on a roster basis.
- Problem-solving skills with a customer-centric approach.
- Proficiency in using computer systems and navigating software applications.
Job Profile
- Handle inbound/outbound calls promptly and professionally.
- Address customer inquiries, resolve complaints, and provide accurate information.
- Maintain a high level of customer satisfaction through excellent service.
- Document all interactions and transactions accurately in our system.
- Collaborate with team members and other departments to ensure efficient issue resolution.
What is on Offer
- An attractive compensation package with performance-based incentives.
- Opportunities for career growth and professional development within the group.
- A vibrant and inclusive work culture that values teamwork and innovation.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
No - 112, Havelock Road, Colombo 05.
