Uber’s driver-partners are our most important customers and our Greenlight locations help us in building a best in class customer service experience for them. Greenlight locations help our partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
Greenlight Trainer is responsible for orientations of our driver partners. Give them support and training needed to work.
What YOU will do
You should be able to:
·Overlook training and development requirement of the driver partners
·Strategies new training needs.
·Convince and convert the potential partners walking to the center to partner with Uber
·Deliver high-quality onboarding experience to new partner-drivers joining the Uber platform
·Deal with issues faced by existing partner-drivers and be able to solve those issues
·Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict resolution skills
·Ability to manage relationships with vendors in the center
·Assist with off-site and on-site events and promotions
What YOU will need
·Following an HR Diploma or Certificate program would be an adequate.
·Applicants should have excellent presentation skills/ public speaking skills.
·Applicant should have at least 1 year of experience in training.
·Strong communication and organization skills
·People person and can interact with many types of partners
·Quickly and efficiently solve problems
·Self-motivated and don’t need to be micro managed
·Great team player
·Analytical and critical thinking ability
·Demonstrated ability to work in high-pressure, fast-paced organisations in a ‘customer facing’ capacity such as restaurant or retail
·Read, write and speak the local language is a must.
·MS office and GoogleSheets (recommended)
·Training / operations / HR related experience in a must
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