We're running an Online Hiring Tournament this Saturday to hire L3 Product Support Engineers ($100K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.
L3 Product Support Engineers are the most highly skilled product specialists, chief architects, or engineers who have the ability to deep dive into tickets, categorize/classify issues, find the problematic patterns, deep dive by debugging applications, identifying the issues, and analyzing the root cause. Are you up to the challenge? It is not easy but it is exciting!
At least 5+ years providing technical support and software engineering
Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages.
Required administration and troubleshooting of:
Windows or Unix/Linux Server
Network and Web servers
Database MS SQL / MySQL / Oracle / PostgreSQL
Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.