We're running an Online Hiring Tournament this Saturday to hire L1 Customer Support Engineers ($30K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
Customer Support L1 are front-line agents (software engineers) who couple their technical acumen with the ability to interact directly with our customers.
They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
At least 2+ years, as a front-line agent in a high-volume contact center.
Performed tech support tasks for B2C or B2B customers.
Ability to learn multiple products across multiple technologies.
Well versed in current software support practices and tools including troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
Above average computer skills, and some working programming knowledge is a plus so that he can learn our products and resolve basic technical issues
Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
Fast learner, sharp thinking, investigative mind and true dedication to solving customer problems.
As a Level 1 Agent, he will have a full caseload at all times, so he will need to manage his time and adjust his priorities as his caseload evolves.
The ability to speak any of these languages: German, French, Spanish, Italian, Portuguese, Japanese, Russian, Czech, Cantonese & Thai. (optional)