Alexa

Please refer to the job advert for further information.
Full-Time
Colombo
Attractive Salary plus comprehensive benefits
Senior Contact Centre Associates / Contact Centre Associate /
Trainee Contact Centre Associates – Kohuwala


The Job

  • Answering incoming calls, inquiries from customers, handling complaints, and troubleshooting problems.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service

The Person

  • Passed GCE O/L examination.
  • Able to converse fluently in Sinhala and English languages while Tamil language proficiency a distinct advantage.
  • Be assertive, influential and persuasive with good telephone etiquette skills.
  • 01-02 years’ experience in call center or customer care domain exposure would be a distinct advantage.
  • Willing to work 2 nigh shift per week
  • Age between 19-28 years.

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