Minimum of 2-4 years of experience in end user computing. Please refer to the job advert for further information.
Tech Services Analyst
RRD is a leading global provider of multichannel business communications services and marketing solutions. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create, manage, deliver, and optimize their marketing and business communications strategies.
JOB ROLE & RESPONSBILITIES
- Resolve incidents and fulfill requests promptly
- Provide assistance to Operations for tasks requiring physical presence
- Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks and security compliance.
- Assist IT Functions, acting as the local "Hand and Eyes" in resolving IT technical issues.
SKILLS AND COMPETENCIES REQUIRED
- Proficient in using ITSM tools like ServiceNow.
- Exposure to handling incidents/service requests related to Google Workspace, Office 365 and Adobe Cloud Products will be an added advantage
- Experience in handling issues related to OS Deployment, Antivirus, Patch Management, Encryption, Vulnerability fixes, VDI, Citrix
- Hands on experience on Backup & Restoration, Alerts monitoring and actioning- Zabbix, Senaphone
- Experience in Data Center Monitoring and Management
- Flexibility to work on shifts (Rotational Basis)
QUALIFICATIONS AND EXPERIENCE
- Graduate degree or equivalent in Electronics/Computer Science
- MCP Certification, Sound knowledge on Windows & Mac platforms, basic networking concepts
- Minimum of 2-4 years of experience in end user computing
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