A minimum of 2 years of working experience in a relevant field. Please refer to the job advert for further information.
Mobility - Executive Driver Operations
Join us in revolutionizing the future of transportation as the Executive of Driver Operations. In this pivotal role, you will play a key part in elevating the earner experience and satisfaction, focusing on making our platform the destination of choice for drivers. If you're passionate about driving operational excellence and ensuring the highest standards of service, this is the opportunity for you.
What You'll Do:
- Set the Standard: Take charge of the Driver Operations arm, ensuring that all our Earners meet and exceed Uber Standards.
- Financial Mastery: Oversee daily payment collections and arrear thresholds, implementing strategic measures to maintain optimal performance within expected targets.
- Analytical Insight: Conduct weekly analyses of driver behavior, maintaining quality metrics well above Uber standards. Use data-driven insights to continually enhance the operational strategies.
- Communication Maestro: Collaborate with the CRM Point of Contact to establish effective communication channels throughout the entire journey lifecycle, ensuring consistent quality standards.
- Expansion Dynamo: Play a key role in expansion to new geographies and product launches, implementing quality process flows to guarantee a seamless experience for Earners.
- Driver Relations Extraordinaire: Organize driver welfare events and programs, fostering strong relationships with our Earners and showcasing Uber's commitment to their well-being.
What You'll Need:
As our ideal candidate, you are expected to:
- Driver Advocate: Be a passionate advocate for drivers, answering queries and building loyalty among both new and existing drivers.
- Empathy Expert: Show empathy to frustrated drivers, solving problems and addressing unsatisfactory experiences promptly.
- Operational Guru: Have full control of operational KPIs, meeting targets on a month-on-month basis, and escalating issues when necessary.
Your Toolbox:
- Work-Life Balance: Requires only weekday work, providing an ideal work-life balance.
- Analytical Prowess: Proficiency in analytics tools such as Excel and Google Sheets; knowledge of SQL is a bonus.
- Experience: A minimum of 2 years of working experience in a relevant field.
- Communication Skills: Strong communication skills in both English and Sinhala.
- Education: A diploma or bachelor's degree.
What We Offer:
- This is a contract position with opportunities for extensions based on performance. You will have ample opportunities to interact with various teams, fostering growth and learning in this dynamic role.
- Embark on a journey where your passion meets purpose - join us in driving the future of mobility with Uber. Apply now and be a part of a team that's shaping the way the world moves!
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
