Minimum 2 years of work experience in a similar position. Please refer to the job advert for further information.
WE ARE HIRING!
Call Center Operator | Colombo 10
The call center operator is responsible for handling customer inquiries and complaints in a timely and professional manner. They will provide accurate information and support to customers and work to resolve any issues that may arise. The call center operator must be able to work under pressure and handle a high volume of calls. They must be able to multitask and have excellent communication skills.
RESPONSIBILITIES
- Provide customer support for the company's products and services.
- Attend to customers' calls and manage inquiries effectively.
- Provide excellent customer service.
QUALIFICATIONS
- Should possess a Diploma in IT/ Business Management or similar professional qualification from a recognized University or Institute.
- Minimum 2 years of work experience in a similar position. Previous experience with a CRM system will be an added advantage.
- Should possess an excellent command of English and Sinhala languages, both oral and written. Tamil language skills will be a definite advantage.
- Should be familiar with MS Office package (MS Word, Excel, and Outlook).
- Should possess strong interpersonal skills and have an analytical mindset.
- Candidates who are living in Colombo 10 and suburbs are encouraged to apply.
- Should be a team player and able to work under pressure.
- Adaptability and accountability for the assign task.
- Time management and decision making skill.
Right candidate will be hired on an attractive salary package and will be commensurate with skills, knowledge, and experience.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR DETAILS VIA XPRESSJOBS
Head of Human Resources,
Singhagiri (Pvt) Ltd.
# 515, Darley Road, Colombo 10.
