Minimum 6-8 years of experience in the similar capacity. Please refer to the job advert for further information.
Tech Services Lead - T2
RRD is a leading global provider of multichannel business communications services and marketing solutions. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create,
manage, deliver, and optimize their marketing and business communications strategies.
ROLE DESCRIPTION
- Understanding the pattern and category of tickets, people productivity, SLA Management, DSAT assessment, Reopened tickets, Random validation of resolution notes and customer visible column updates, etc.
- Recognizing the team members with Rewards on a timely basis.
- Should support to IT Technology Partners with necessary assistance
- Responsibility to handle the attendance closure, shift roster & crisis management
- Ability to handle Information Security and Business Continuity requirements
- Organizing Monthly meeting with team members
- Reports and Records Managements
QUALIFICATIONS
- BSc. in Computer Science / Information Technology or relevant qualification from a recognized university.
- Certifications in Microsoft Certified Systems Engineer, CCNA, Information Technology Infrastructure Library will be added advantages.
SKILLS REQUIREMENT
- Minimum 6-8 years of experience in the similar capacity
- Adaptability/Flexibility Exposure to handling incidents and/or service requests related to Google Workspace, Office 365 and Adobe Cloud Products
- Highly self-motivated and directed with keen attention to detail
- Excellent communication skills
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